ACT Technology Courses

Our technology courses can help you develop your skills in a number of different technical areas including PC software, technical writing, web and app development, and IT support.

Customer Service and Help Desk Concepts

This course prepares students to be effective written and verbal communicators in an IT organization. Students will learn effective customer service skills, how to prepare help desk tickets and technical documentation, and to service technical devices in an enterprise-wide Help Desk organization.

Technical Writing/Project Planning

The Technical Writing/Project Planning prepares students to effectively manage all phases of an IT project. Students will learn the project management framework of initiation, planning, execution, control, and formal closing. Students will focus on practical tools and techniques, as well as discover strategies to ensure project success. This course also teaches students to develop technical and end-user documentation for technology in the enterprise. 

Prerequisite: None

Practical Computer Applications

This course provides practical computer and general administrative skills required to utilize the computer as a tool in an office or clinical environment. Students will gain confidence in the use of the internet, productivity software, and associated computer hardware and software. The course will utilize several projects to reinforce the functionality and flexibility of the computer.

Prerequisite: None

PC Operating Systems

A course to develop technical skills related to PC and Mobile device Software, Maintenance, Support, and Troubleshooting. Topics include installing, configuring and maintaining Operating Systems on devices, the basics of networking and security/forensics, properly and safely diagnosing, resolving and documenting common hardware and software issues while applying troubleshooting skills. Students will also understand the basics of virtualization, desktop imaging, and deployment, as well as how to provide appropriate customer service, support, and interaction. This course helps prepare students with the necessary knowledge and skills to take the CompTIA A+ Certification Exam (Practical). 

Prerequisite: None

Web and App Development

Employees can gain basic development skills in three program languages, database design, agile project management, how to utilize open source code, and designing for mobile. 

Prerequisite: None

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Get Your Workforce Ready!

With Ancora Corporate Training, you can provide your employees with the training they need to bring their skills to the next level. Request information today or call us at 866-827-3819 to learn more about how we can help your employees get the skills they need.

STVT-AAI Education, Inc

8701 Bedford Euless Road
Suite 400
Hurst, TX 76053

info@ancoraeducation.com
866-937-1850
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